Frequently Asked Questions.

Sizing and Fit

  • Swimwear fit is true to size, so please choose your usual size. If you’re not quite sure which size is right for you, refer to our size guide.

    If you buying a swimsuit and are tall (over 5’8” / 173cm) we recommend going one size above your usual size for extra length.

  • We recommend going up a size. For example if you are between size 10 and 12, choose size 12.

  • For a swimsuit if you are taller than 5’8’’ (173cm) we recommend going one size above your usual size for extra length.

    For the separate two-piece option we recommend to choose your true size.

Orders and Returns

  • We hope you are delighted with your new swimwear. However, if you are not, we are happy to refund or exchange any items you have purchased within 14 days of you receiving your order. Please note we can only accept returned items that are unworn. For more details on how to return your item please see our Returns and Refunds page.

  • You're in the right place! Our suits are only sold via our online store where we accept Paypal, Visa, Mastercard and Apple Pay.

  • We work hard to get your order to you as quickly as possible, and usually aren't able to cancel or change orders before they paddle out our door.

    Send us a message pronto, and we'll see what we can do.

  • Get in touch and be sure to include your order number. We're here to help.

Shipping

  • Due to Just Am being a small scale, specialist producer, we are not currently set up to send goods abroad / to the EU via our normal online buying system. However, if you’re abroad and you’d really like to purchase one of our items, please email with details and we’ll see what can be arranged.

    All orders are sent using Royal Mail Tracked service. If you are waiting for your order, you can track the status of your delivery by referring to the details provided in your shipping confirmation email.

    UNITED KINGDOM

    Our UK Standard Delivery (Royal Mail 48) is £4.95 and will usually arrive within 2-5 working days.

    Our UK Express Delivery (Royal Mail 24) is £5.95 and will usually arrive within 1-2 working days (order before 1pm).

    Please also note that all postage costs are non-refundable.

    P.S All of our shipping bags are made from sustainable biodegradable paper.

    For returns see our Returns and Refunds policy.

  • We usually ship all orders between 2-5 business days after purchase.

    If it's been more than 5 business days or you’d like to confirm the status of your order, check the tracking number we emailed you or send us an email.

  • We'll send you an email with a tracking number as soon as your order ships. It may take 2-5 days after placing your order for you to receive your tracking info. If you didn’t receive a tracking number, just drop us a line.

Washing your Swimwear

  • Here are some simple tips to help your swimwear last for years:

    - After time in the water, rinse your swimsuit in cold water to remove any chlorine, salt or other residues that may damage the fabric.

    - Avoid wringing or twisting your swimsuit, as this can stretch and damage the fibres. Instead, gently press out excess water and lay the swimsuit flat to dry in the shade.

    - If you machine wash your swimsuit, use a gentle cycle at 30 degrees or below.

    - Using a washing bag will provide an extra layer of protection during the wash cycle.

    - To prevent colour fading, wash it inside-out and with similar colours.

    - Opt for mild, eco-friendly detergents that are gentle on the environment and your swimsuit.

    - Do not iron.

Fabric and Production

  • All our pieces are made in London. We partner with local manufacturers, who share our values of ethical production and fair labour practices. By producing locally, we minimise our carbon footprint and support the growth of our community. We know the people who make our swimsuits.

  • Our fabric is made from recycled nylon and elastane, and our elastic is made from Oeko certified natural rubber elastic. These materials help reduce the demand for new resources, cut harmful toxins and divert waste from landfill or oceans.